PRIVACY POLICY

Last Updated - 27-11-2024

At ESAW Microscopes and Labware, we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website esawindia.com and make purchases through our ecommerce platform. Please read this policy carefully. By using our Site, you agree to the terms outlined in this policy.

1. Information We Collect

We collect personal and non-personal information from you when you visit our Site, create an account, place an order, or engage in other activities on our platform. The types of information we may collect include:

a. Personal Information:

• Name
• Email address
• Shipping and billing address
• Phone number
• Payment information (credit/debit card details, PayPal, etc.)
• Account login credentials

b. Non-Personal Information:

• IP address
• Browser type and version
• Device information (mobile or desktop)
• Referring/Exit pages
• Pages viewed on our Site
• Time and date of visits

2. How We Use Your Information

We use the information we collect for a variety of purposes, including:

• To process and fulfill your orders
• To communicate with you regarding your orders, promotions, and updates
• To improve and personalize your experience on our Site
• To send promotional emails and newsletters (if you have opted in)
• To detect, prevent, and address fraud, security issues, or technical problems
• To comply with legal obligations

3. Sharing Your Information

We respect your privacy and will not sell, rent, or share your personal information with third parties, except in the following circumstances:

• Service Providers: We may share your information with trusted third-party service providers who assist with processing orders, payments, shipping, marketing, and other business functions (e.g., payment processors, shipping carriers). These providers are contractually obligated to keep your information confidential and use it only for the services they perform for us.
• Legal Requirements: We may disclose your information to comply with applicable laws, regulations, or legal processes, such as responding to subpoenas or government requests.
• Business Transfers: In the event of a merger, acquisition, or sale of our business or assets, your information may be transferred as part of the transaction.

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies (e.g., web beacons, pixels) to collect and store information about your interactions with our Site. This helps us improve our services, analyze trends, and provide you with a more personalized shopping experience.

• What Are Cookies? Cookies are small text files stored on your device that allow us to remember your preferences and improve your browsing experience.
• Your Cookie Choices: Most browsers accept cookies by default, but you can adjust your browser settings to reject cookies or notify you when cookies are being sent. Please note that disabling cookies may impact your ability to use certain features of our Site.

5. Data Security

We take reasonable measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, please note that no data transmission over the Internet or method of electronic storage can be guaranteed to be 100% secure. We cannot ensure the absolute security of your information.

6. Your Rights and Choices

Depending on your location and applicable laws, you may have the following rights regarding your personal data:

• Access: You may request access to the personal information we hold about you.
• Correction: You can update or correct inaccurate or incomplete information.
• Deletion: You may request the deletion of your personal information, subject to certain exceptions (e.g., legal obligations).
• Opt-Out of Marketing: If you no longer wish to receive marketing communications from us, you can unsubscribe at any time by following the instructions in the email or contacting us directly.

If you wish to exercise any of your rights, please contact us at [your contact email or phone number].

7. Third-Party Links

Our Site may contain links to third-party websites or services that are not operated or controlled by us. This Privacy Policy applies only to information collected by us on our Site. We encourage you to review the privacy policies of any third-party websites you visit.

8. Children’s Privacy

Our Site is not intended for use by individuals under the age of 13. We do not knowingly collect personal information from children under the age of 13. If we become aware that we have inadvertently collected personal information from a child under 13, we will take steps to delete such information as quickly as possible.

9. International Data Transfers

If you are located outside of [your country], please be aware that your information may be transferred to and processed in [your country] or other countries where we operate. By using our Site, you consent to the transfer and processing of your personal information in accordance with this Privacy Policy.

10. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

ESAW
Email: esawindia@gmail.com
Phone: +918222866888
Address: Ground Floor, 527, Prabhu Prem Puram, Ambala Cantt, Haryana -133001